Payment Policy

Thank you for shopping at Hermine Maison. This Payment Policy outlines the terms and conditions related to payments for our products and services.

1. General

By making a purchase on our website, you agree to the terms set forth in this Payment Policy. We strive to make your purchasing experience as easy and secure as possible.

2. Currency

All prices and transactions on our website are processed in United States Dollars (USD). If you are using a credit card with a different currency, your bank will convert the transaction at their current exchange rate. Please be aware that your bank may also charge a foreign transaction fee.

3. Accepted Payment Methods

We offer a variety of secure payment options for your convenience. We accept the following major credit cards and digital wallets:

  • Credit & Debit Cards:
    • Visa
    • Mastercard
    • American Express (AMEX)
    • Discover
  • Digital Wallets:
    • Apple Pay
    • Google Pay

4. Payment Security

Your security is our top priority. Our website is integrated with a secure payment gateway to ensure that your payment information is protected. We are fully PCI DSS compliant, which means we adhere to the highest industry standards for data security.

  • Encryption: All payment data is encrypted and transmitted securely using Secure Sockets Layer (SSL) technology. You can verify this by looking for the padlock icon in your browser's address bar.
  • Data Storage: We do not store your full credit card number on our servers. Your payment information is securely transmitted directly to our payment processor for authorization.

5. Billing Information

Please ensure that all billing information provided is accurate and up-to-date to avoid delays in processing your order. This includes your name, billing address, and credit card details. Inaccurate information may cause your order to be delayed or canceled.

6. Payment Authorization

When you place an order, the total amount will be authorized on your card. This is a temporary hold to verify that funds are available. Your card will be charged only when your order is confirmed and ready for shipment.

7. Order Confirmation

Upon successful payment, you will receive an email confirmation with the details of your order. Please keep this email for your records. If you do not receive a confirmation email within a few hours, please check your spam or junk folder before contacting our customer service.

8. Contact Us

If you have any questions or concerns about our Payment Policy or a specific transaction, please do not hesitate to contact our customer service team.

Email: support@herminemaison.com

We are available to assist you from Monday to Friday, 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 4:00 PM.